Shipping Information
Shipping & Delivery
At Cannabotanica, we aim to process and dispatch orders as quickly as possible. Orders are shipped using a professional courier service.
Free Delivery
Delivery is free of charge on orders of €100 or more. For orders under €100, a flat shipping fee of €10 applies.
Order Processing
Orders are normally processed after payment has been received.
Orders are prepared for shipment during our regular processing hours. Once your order has been dispatched, you will receive a shipping confirmation and, where available, a tracking number.
Delivery Times
Estimated delivery times may vary depending on the destination, the courier service and circumstances outside our control.
Any available estimated delivery time will be communicated during the ordering process or in your order confirmation.
Please note that delivery times are estimates and are not guaranteed unless expressly agreed otherwise.
Tracking
Once your order has been dispatched, you may receive a tracking number by email.
You can use the tracking information provided to follow the progress of your shipment.
Delivery Address
Please make sure that your delivery address is complete and correct when placing your order.
Cannabotanica cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete delivery address supplied by the customer.
If you notice that your delivery address is incorrect, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been dispatched.
Delayed or Failed Delivery
If your order has not arrived within the expected delivery period, please contact us at info@cannabotanica.eu.
We will investigate the shipment with the relevant courier service and assist you in resolving the issue.
Cannabotanica remains responsible for delivery in accordance with applicable consumer law.
Delivery Restrictions
We only ship products to destinations where the sale, possession and delivery of the relevant products are legally permitted.
Delivery availability may therefore vary depending on the destination.
Customers are responsible for ensuring that the products they order may legally be purchased, possessed and received at their delivery address.
Customs, Import Duties and Taxes
For deliveries where customs procedures, import duties or other charges may apply, the customer may be responsible for such charges where applicable.
Customers should ensure that they understand the import requirements and restrictions applicable in their country before placing an order.
Damaged Packages
If your package appears to be damaged when delivered, please document the condition of the package and contact us as soon as possible at info@cannabotanica.eu.
Where appropriate, we may request photographs or other information to assist with the investigation.
Contact
If you have any questions regarding shipping or delivery, please contact us:
Cannabotanica
Email: info@cannabotanica.eu
