Privacy Policy
Last updated: 2 September 2026
Cannabotanica (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Cannabotanica collects, uses, stores and protects personal information when you visit or use our website at https://cannabotanica.eu/, place an order, contact us or otherwise interact with our website.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
1. Who we are
The website is operated by:
Cannabotanica
Website: https://cannabotanica.eu/
Email: info@cannabotanica.eu
For questions about this Privacy Policy or the processing of your personal data, please contact us using the email address above.
2. Personal data we collect
Depending on how you use our website, we may collect the following information:
When you place an order
When you place an order, we may collect:
- First and last name
- Billing address
- Delivery address
- Email address
- Telephone number, if provided
- Order details
- Products ordered
- Order value
- Payment status
- Information necessary to process and deliver your order
When you contact us
If you contact us by email or through a contact form, we may process the information you provide, including your name, email address, telephone number and the contents of your message.
Customer accounts
If you create a customer account, we may process the information associated with your account, including your name, email address, billing and delivery information and order history.
Technical information
When you visit our website, certain technical information may automatically be processed, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Pages visited
- Technical and security information
This information may be processed where necessary for the operation, security and performance of our website.
3. How we use your personal data
We may use your personal data for the following purposes:
Processing orders
We use your information to:
- Receive and process your order
- Confirm your order
- Process and reconcile payment
- Prepare your order
- Arrange delivery
- Communicate with you regarding your order
- Handle customer service enquiries
- Maintain legally required business records
Customer service
We use information you provide to respond to questions, enquiries, complaints and other customer service requests.
Website security
Technical information may be processed to protect our website and systems against malicious activity, unauthorised access, spam, fraud and other security threats.
Legal obligations
We may process and retain personal information where necessary to comply with applicable legal, accounting, tax or regulatory obligations.
4. Legal basis for processing
Depending on the circumstances, we process personal data on the following legal bases:
- Performance of a contract – for example, to process and deliver an order.
- Legal obligation – where we are required to retain or provide information by law.
- Legitimate interests – for example, maintaining website security, preventing fraud and managing our business.
- Consent – where we specifically request your consent for a particular purpose and consent is required by law.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Payment by bank transfer
Cannabotanica currently accepts payment by bank transfer.
When you pay by bank transfer, we may process information necessary to identify and reconcile your payment with your order. This may include your name, order number, transaction information and payment status.
We do not request or store credit card details because bank transfer is the payment method currently offered through our website.
6. Shipping and delivery
Orders are delivered by courier service.
To arrange delivery, we may provide them with information necessary to fulfil the shipment, including:
- Name
- Delivery address
- Telephone number, where necessary
- Email address, where necessary
- Order or shipment reference
The courier service processes information in accordance with its own applicable privacy policy and legal obligations.
7. Contact forms
Our website uses Ninja Forms for contact forms.
When you submit information through a contact form, the information you provide may be processed by us for the purpose of responding to your enquiry and providing customer support.
This may include your name, email address, telephone number and the contents of your message.
8. Website translation
Our website uses GTranslate to provide multilingual functionality.
Depending on the configuration of the service, certain technical information associated with requests to the website may be processed by the service provider.
9. Age verification
Our website uses an age-gate function to restrict access to certain content.
The age-gate functionality is provided through the Age Gate WordPress plugin. The age-gate may process information necessary to remember or enforce the visitor’s age-verification choice.
10. Website security
We use security measures and security software to protect our website against malicious activity, unauthorised access, spam, fraud and other security threats.
Security tools may process technical information such as IP addresses, browser information and security-related event data where necessary for these purposes.
11. Email communication
When you place an order, contact us or otherwise provide your email address, we may use your email address to communicate with you regarding your order, enquiries, customer service and other necessary communications.
Our website uses an SMTP mail server provided by our hosting provider to send transactional and service-related emails.
We do not use your email address for third-party marketing purposes without an appropriate legal basis or consent where required.
12. Cookies
Our website uses cookies and similar technologies.
Cookies may be used for purposes including:
- Essential website functionality
- Shopping cart and checkout functionality
- Customer account functionality
- Security
- Remembering preferences
- Website performance
Some cookies are necessary for the website to function correctly.
Where consent is legally required for non-essential cookies, we will request your consent before using them.
You can manage cookies through your browser settings and, where available, through our cookie consent mechanism.
13. WooCommerce
Our online store is powered by WooCommerce.
WooCommerce processes information necessary for operating the online store, including customer information, orders, products, billing and delivery information and related transaction data.
This information is processed for purposes such as order processing, payment reconciliation, delivery, customer service and legal record keeping.
14. Who we share personal data with
We may share personal data where necessary to operate our website, process orders or comply with legal obligations.
Depending on the circumstances, recipients may include:
- Our hosting and technical service providers
- WooCommerce and related website services
- The courier service
- Security service providers
- IT service providers
- Professional advisers where necessary
- Government authorities where required by law
We only provide third parties with information that is reasonably necessary for the relevant purpose.
We do not sell your personal data.
15. International data transfers
Some third-party service providers may process information outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that such transfers comply with applicable data protection law.
16. How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Order, transaction and accounting information may be retained for the period required by applicable legal and tax requirements.
Customer service communications and contact-form submissions may be retained for as long as reasonably necessary to deal with the relevant enquiry and maintain appropriate records.
Technical and security information may be retained for a limited period appropriate to the security or operational purpose.
17. Your data protection rights
Depending on applicable law, you may have the following rights:
- Right of access – to request access to the personal data we hold about you.
- Right to rectification – to request correction of inaccurate or incomplete information.
- Right to erasure – to request deletion of your personal data where there is no lawful reason for continued processing.
- Right to restriction – to request restriction of processing in certain circumstances.
- Right to object – to object to certain processing activities.
- Right to data portability – where applicable, to receive certain personal data in a structured and commonly used format.
- Right to withdraw consent – where processing is based on consent.
These rights may be subject to legal conditions and exceptions.
18. Exercising your rights
If you wish to exercise any of your data protection rights or have a question about how we process your personal data, please contact:
Cannabotanica
Email: info@cannabotanica.eu
We may need to verify your identity before processing certain requests.
19. Complaints
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
20. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or data processing activities.
The latest version will always be published on this page together with the date of the latest update.
22. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
Cannabotanica
Email: info@cannabotanica.eu
Website: https://cannabotanica.eu/
