Terms & Conditions
Last updated: 2 September 2026
These Terms & Conditions govern the use of the Cannabotanica website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Cannabotanica
The website and online store are operated under the name:
Cannabotanica
Website: https://cannabotanica.eu/
Email: info@cannabotanica.eu
Cannabotanica provides information about and offers products through its online store.
For questions regarding an order, product, payment or delivery, please contact us at info@cannabotanica.eu.
2. Eligibility and age requirement
Our website contains products that may be subject to age restrictions and other legal requirements.
By using this website and placing an order, you confirm that:
- you meet the minimum legal age applicable to the products you are purchasing;
- you are legally permitted to purchase and receive the products in your country of residence;
- the purchase and possession of the products are lawful in your jurisdiction; and
- the information you provide when placing an order is accurate and complete.
We may use an age-verification or age-gate system where applicable.
We reserve the right to refuse or cancel an order where we reasonably believe that the applicable age or legal requirements have not been met.
3. Products and product information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.
However, minor differences in appearance, packaging, labelling or presentation may occur.
The characteristics and intended use of each product are described on the relevant product page.
Customers should read all product information, labels and instructions before purchasing or using a product.
4. Legal compliance
Customers are responsible for ensuring that ordering, possessing, receiving and using a product is lawful in their country or jurisdiction.
Cannabotanica does not intend to offer products in circumstances where their sale, possession, importation or receipt would be prohibited by applicable law.
We may refuse or cancel an order where we reasonably believe that fulfilling the order would violate applicable law or regulatory requirements.
5. Prices
All product prices displayed on the website are stated in the applicable currency and are subject to the information displayed at the time of purchase.
Any applicable delivery charges will be displayed before the order is completed.
We reserve the right to correct obvious pricing or product information errors. If an obvious error has occurred, we will contact the customer where appropriate before processing the order.
6. Placing an order
To place an order, you must provide the information requested during checkout.
Before submitting an order, you are responsible for checking that:
- the selected products are correct;
- the quantity is correct;
- your billing information is correct;
- your delivery address is correct;
- your email address is correct; and
- the total order amount is correct.
After an order has been submitted, you will receive an order confirmation by email.
An order is subject to acceptance and confirmation by Cannabotanica.
7. Payment
Cannabotanica currently accepts payment by bank transfer.
After placing an order, the customer will receive the necessary payment information and instructions.
An order will normally be processed once the required payment has been received and matched to the relevant order.
If payment is not received within the applicable period communicated to the customer, we may cancel the order.
8. Delivery
Orders are shipped using a courier service.
Delivery is made to the address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery address is accurate and complete.
Once an order has been dispatched, the customer may receive shipment information and tracking details where available.
Delivery times may vary depending on destination, carrier operations, customs procedures and other circumstances outside our reasonable control.
Where a specific delivery date or period has been agreed, we will make reasonable efforts to meet it.
9. Delivery restrictions
We may restrict or refuse delivery to certain destinations where we believe that the sale, shipment, importation or receipt of a product may not be lawful or where delivery cannot reasonably be completed.
The customer is responsible for complying with applicable laws and import requirements in the destination country.
Cannabotanica is not responsible for a customer’s failure to comply with applicable local laws.
10. Right of withdrawal and returns
Where applicable consumer law gives you a statutory right of withdrawal, you may exercise that right within the applicable legal period.
For online purchases within the EU, consumers generally have a 14-day withdrawal period, subject to statutory exceptions.
Further information about returns, refunds and the withdrawal procedure is provided in our separate:
Returns & Refunds Policy
Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights that apply to you under applicable law.
11. Products that cannot be returned
Certain products may be subject to statutory exceptions to the right of withdrawal, depending on their nature, condition and applicable law.
For example, EU consumer rules provide exceptions for certain sealed goods that cannot be returned for health protection or hygiene reasons once the seal has been opened.
Any applicable exception will be communicated in accordance with the law before or during the purchase process.
We will not use this provision to remove a consumer right where that right is legally mandatory.
12. Refunds
Where a refund is legally due, it will be processed in accordance with applicable consumer law and our Returns & Refunds Policy.
Where a consumer validly withdraws from a distance contract, EU rules generally require reimbursement within 14 days of notification of withdrawal, subject to the applicable conditions, including the rules concerning return of the goods.
13. Faulty or incorrect products
If a product is defective, damaged, incomplete or does not correspond with the order, please contact us as soon as reasonably possible at:
Please provide your order number and, where relevant, photographs or other information that may help us assess the issue.
Nothing in these Terms & Conditions affects your mandatory statutory rights concerning faulty or non-conforming goods.
EU consumer rules provide legal protection for faulty goods.
14. Customer responsibilities
Customers agree to:
- provide accurate and complete information;
- comply with applicable laws;
- comply with applicable age requirements;
- use products only as permitted by law and according to applicable product information and instructions;
- not provide products to persons who are legally prohibited from possessing or receiving them; and
- promptly notify us if information relating to an order is incorrect.
15. Product use and information
Information provided on our website is intended to describe our products and their characteristics.
Product information is not intended to replace professional medical, pharmaceutical or other professional advice.
Customers are responsible for reading product labels, instructions and applicable warnings before use.
If you are uncertain whether a product is suitable for you, you should seek advice from an appropriately qualified professional.
16. Website use
You agree not to:
- use the website for unlawful purposes;
- attempt to gain unauthorised access to our website or systems;
- interfere with the operation or security of the website;
- introduce malicious software or code;
- copy or reproduce website content without permission; or
- use the website in a way that may damage Cannabotanica or other users.
17. Intellectual property
Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, product descriptions and other materials, is owned by or licensed to Cannabotanica.
You may not reproduce, distribute, modify or commercially exploit website content without prior permission, except where permitted by applicable law.
18. Website availability
We make reasonable efforts to keep the website available and functioning correctly.
However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
We may temporarily suspend access where necessary for maintenance, security, updates or other operational reasons.
19. Third-party services
Our website may use third-party services necessary for operating the store, processing payments, sending emails, providing delivery services, website security and other functions.
Third-party services operate according to their own applicable terms and privacy policies.
20. Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to applicable law, Cannabotanica will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by carriers, customs authorities, technical failures, natural events or other circumstances that could not reasonably have been prevented.
21. Complaints
If you have a complaint regarding an order, product, delivery or our service, please contact us:
Cannabotanica
Email: info@cannabotanica.eu
Please include your order number and a clear description of the issue.
We will review complaints and attempt to resolve them within a reasonable period.
22. Privacy
Personal information is processed in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we process it, how it is used and what rights you have.
23. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our services, website, products or applicable legal requirements.
The latest version will be published on this page.
The version applicable to an order will be the version in force at the time the order is placed, subject to mandatory changes required by law.
24. Applicable law and consumer rights
These Terms & Conditions are subject to the applicable laws governing the relationship between Cannabotanica and the customer.
Nothing in these Terms & Conditions affects mandatory consumer protection rights that cannot legally be excluded or restricted.
Where applicable, consumers retain the rights provided by mandatory consumer protection legislation in their country.
25. Contact
For questions regarding these Terms & Conditions, orders, products, payment or delivery, please contact:
Cannabotanica
Email: info@cannabotanica.eu
Website: https://cannabotanica.eu/
